This policy is a part of our Terms of Use. By using save2collect, you’re agreeing to this policy and our Terms of Use.
Delivering Your Items
Sellers are responsible for packaging and delivering their sold items to buyers. If you’re using a delivery service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.
By selling on save2collect, you agree to:
A. Provide an accurate “dispatched from” address.
B. Specify your costs and processing times in your products.
C. Dispatch items promptly after they are sold. To prompt delivery means that you make sure products are delivered within 30days if late and provided a satisfying reason to your buyers, unless you specify otherwise in your processing time or agree to a different delivery period with the buyer through contacts. Therefore you must get your buyer’s agreement before you extend the processing time for their order.
D. Comply with all local delivery regulations. You are solely responsible for the accuracy of all information you provide to customs authorities.
E. Deliver to the delivery address provided by the buyer at checkout.
Remember that you must only mark an order as dispatched after you actually have dispatched it. When you mark an order as dispatched, the buyer will receive a notification.
If it happens order does not arrive, be prepared to provide valid proof of dispatch. Valid proof of dispatch must show that the item actually was dispatched and that it was sent to the delivery address provided by the buyer on save2collect. If a buyer does not receive their order, they may file a case against your shop.
But don’t panic, save2collect offers support for sellers who meet our requirements for the save2collect Purchase Protection programme for sellers. Read about save2collect’s Purchase Protection programme for sellers here.